How To Get A New Ez Tag Sticker

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How do you buy a TxTag

TxTag can be bought in following ways-

Buy TxTag online

Open a TxTag account on TxTag website^[2]or TxTag app and it is mailed to the user in 3-4 days with activation and ready for installation.

Buy TxTag over phone

TxTag can be bought by calling the TxTag customer service center toll free at TxTag phone number- 1-888-468-9824 for local users and 001-214-210-0493 or international customers.

Buy TxTag through mail

The application form from the TxTag website can be downloaded and sent to the TxTag Customer Service Center, 12719 Burnet Road, Austin, TX, 78727. It can be downloaded here^[3].

Buy TxTag from Customer Service Center CSC

TxTag Customer Service Center (CSC) in Austin with cash, check, money order and credit card payments from Monday to Friday.
AAA office throughout Texas^[4]
Through customer service representatives present at DPS Driver License Offices in Central Taxes on weekdays.
- 1070 Westinghouse Rd, Georgetown, TX 78626
- 216 E Wells Branch Pkwy, Pflugerville, TX 78660
- 119 Conrads Lane, New Braunfels, TX 78130

How do I get a TxTag sticker

When you open a TxTag account with $20 in prepaid tolls, your TxTag sticker is delivered with the starter pack (which also includes the instruction to install TxTag). If you want to use a TxTag sticker for your motorcycle, select motorcycle tag while signing up. It's different from those issued for vehicles with windshields (car, truck etc.).

Note: Unlike a box tag transponder, you should avoid moving TxTag stickers between vehicles as their chip may get damaged.

TxTag toll violation

If you cross a TxTag lane without a valid transponder, it is counted as a TxTag toll violation. A Pay By Mail statement^[5] is sent to the vehicle owner which includes higher toll rates and a $1.15 statement fee. A late fee of $4.00 is charged every month if you avoid paying the toll.

For habitual TxTag toll violators, TxDOT has the authority to:

Publish the list of top violators
Ticket and impound the vehicle
Ban vehicles from using TxDOT toll roads
Report to county tax assessor-collectors
Block renewal of their vehicle registration

Drivers with unpaid tolls of TxTag can contact their customer service centre at 1-888-468-9824 for a negotiated settlement of the due amount.

You can calculate TxTag tolls before your trip through Texas toll facilities using TxTag Toll Calculator.

How do I check my TxTag balance

You can check your TxTag balance by:

Logging into your TxTag account ^[6]
Calling TxTag Customer Service Center at 1-888-468-9824

Are EZ Tag and TxTag the same

No, EZ TAG and TxTag are not the same. They are two different toll tags that work across most of the toll facilities of Texas and are interoperable i.e. EZ TAG works for TxTag tolls lanes and vice versa.

Comparison of EZ Tag and TxTag
EZ TAG	TxTag
Issued by HCTRA	Issued by TxDOT
$40 pre-payment required	$20 pre payment required

Refer to EZ TAG toll tag page to learn details of its coverage, costs and more.

Is there a monthly fee for TxTag

There is no monthly fee for TxTag. While signing up for TxTag you pay $20. You can then opt for TxTag payment automatically by linking your account to your debit or credit card. If you do not opt for an autopay account you will be required to monitor the money when it gets low and add the amount accordingly.

Can I use my TxTag in more than one vehicle

No, you cannot use the same TxTag on more than one vehicle as TxTag has to be permanently mounted on the vehicle and removing the tag can damage the chip inside the TxTag. However, you can order multiple tags from one account either through TxTag website or by calling the customer service center. To manage a fleet of vehicles you can open a commercial account here^[7].

Can I use TxTag in a rental vehicle

You cannot use a TxTag removed from another vehicle on a rental vehicle. Tolls for rental car depend upon the rental car agreement where rental car agencies use other companies like- PlatePass or Highway Toll Administration for toll charge management. If there is no third party company incharge of managing tolls, the drivers will be charged for tolls at Pay by Mail rates along with a service fee.

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